status.smartnetna.com/#!/incident/162915 10/02/2019 11:30 am EDTOver the past 12-24 hours we SmartSupport received reports of users having issues in various areas across the US and Canada. Initial analysis and review could not determine the underlying cause, as the issues reported (inability to fix / long times to fix or inability to connect / maintain connection) were not represented in a number of key logs used for troubleshooting during normal operations. Additionally, these issues affected only a small and inconsistent subset of the user base which further hampered root cause analysis. A deeper analysis was initiated and a GLONASS ephemeris issue was found to be causing the issue; starting in Western Canada and propagating across all of SmartNet Application Infrastructure. Corrective actions have been taken to address the issue, address the underlying cause of the issue and to remove remnants of the offending ephemeris from SmartNet servers. Customers should now see fixing and connection performance return to expected levels. Regions Affected:
Northeast US (CT, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA, VT, WV)
Southeast US (AL, FL, GA, MS, NC, SC, TN)
North Central US (IA, IL, IN, MI, MN, NE, ND, OH, SD, WI)
South Central US (AR, KS, LA, MO, OK, TX)
Northwest US (CO, ID, OR, UT, WA, WY)
Southwest US (AZ, CA, NM, NV)
East Canada (NB, NL, NS, ON, PE, QC)
West Canada (AB, BC)
GLONASS Ephemeris Issue
Additional End-User Steps Required:
If an end-users / customer is still experiencing fix or connections issues, it is recommended that the rover measurement engine or ephemeris be reset to clear problems on the client side now that server side issues have been addressed.
- The SmartNet North America Team Normal operations have resumed for all of SmartNet North America. Resolved at 10/02/2019 11:30 pm EDT
For more information login to your portal at www.smartnetna.com or contact Travis Thompson for a trial. AZS1 - Surprise Station Name:AZS1 Location:Surprise, Arizona Receiver Type:LEICA GR30 Constellations:GNSS AZWB - Wickenburg Station Name:AZWB Location:Wickenburg , Arizona Receiver Type:LEICA GR30 Constellations:GNSS
NGS has completed its release of NOAA CORS Network (NCN) ITRF2014 epoch 2010.00 and NAD83 (2011) epoch 2010.00 coordinates, referred to asMulti-Year CORS Solution 2 (MYCS2). As a reminder, NGS has reprocessed all NOAA CORS Network and some IGS stations using data collected between 1/1/1996 and 1/30/2017. These new coordinates are integrated into numerous NGS products and services, click here for more information.